Common Questions

You Have Questions.

We Have Answers.

As the leading supplier of tents, linen, tables, chairs and wedding items in the Northern Nevada and Lake Tahoe Region, we know our stuff. And because we value our customers, Camelot is always here to help you feel prepared for the event day. Here are some commonly asked questions to make the process as carefree as possible.

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775.355.9004

How far in advance do I have to confirm?

There is no specific time frame, but we always recommend as soon as possible because we work on a first-come, first-serve basis and we do book up pretty quick sometimes.

Do I have to make an appointment?

It is recommended, but not necessary to make an appointment.

In order to reserve my rental, what do I need to confirm?

To confirm and reserve an order, we need to have a card on file and a 50% deposit placed.

Where is your pricing online?

In order to receive pricing, you’ll just need to register on our website or you can give us a call and we be more than happy to help you out!

Can I still make changes to my reservation or am I locked in?

You can still make any adjustment to your reservation up until 3 days before the delivery date. This excludes tent canopies & their accessories.

When is the final payment due?

Final payment is due 3 days before we deliver. We’ll give you a call to go over all your rental items & make sure everything on your order is correct. We’ll ask for final payment then.

How do I place my rental order?

To place a rental order, you can either call it in, email us, submit a wish list on our

website, or stop on by!

Do I need to be there for the delivery or pick-up?

Yes, we require that you, or a contact you provide us ahead of time, be on site when we deliver & pick-up.

Do we (the customer) have to set up the lights, dance floor, tent, etc.?

No, Camelot has a specialized crew with many years of experience that will do the set-up of those items for you. All we need is the surface of the area it is going on and a basic diagram of where they are going (which we would be glad to help you with), and we will handle the rest! We do not do the set-up of basic tables & folding chairs or any items on the tables.

Does the set-up of the lights, dance floor, tent canopy, etc., cost extra?

The cost of the set-up is included in the cost of the rental items. This fee depends on the location and is something we can easily look up for you. Basic set-up is included in the rental price, but additional cost may be included for special set-ups.

Does Camelot have centerpieces?

We do not carry a wide selection of center piece vases, but we do work with an amazing group of florists and companies that specialize in décor.  We would be more than happy to give you their contact information!

What is the Damage Waiver?

The Damage Waiver is a non-refundable fee that is 10% of your rental items and covers the cost of any damaged or broken items. It covers you up to $1,000. We only ask that you hold on to the damaged or broken item (unless it is glass), to show us. This policy does not cover missing items.

What is included in the delivery?

Our delivery service includes a prompt delivery and pick of your items at the location and time that we have prearranged with you. The items are stacked in a neat pile near where the event is taking place. Some items, such as farm tables, Chiavari chairs, dance floors, etc., are set up for you. For a small fee, we can also set up and tear down our basic tables and folding chairs for you as well.